Policies, Terms & Conditions

This privacy policy discloses the privacy practices for http://www.monsoondiaries.com/. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

 

COLLECTION, USE, AND SHARING

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us or share with us via email or other direct contact from you, including social media. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, upcoming trips, or changes to this privacy policy.

 

YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

 

YOUR SECURITY

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

UPDATES 

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at calvin[at]monsoondiaries[dot]com.

 

 

Terms and Conditions

Terms and Conditions between The Monsoon Diaries LLC, henceforth called “MD,” and the customer, henceforth called the “customer.” Booking a tour with MD acknowledges customer understanding and agreement to the following terms and conditions.

 

BOOKING POLICY

  • A 25-33% deposit is due upon booking confirmation and is non-refundable. The balance of payment is due 4 weeks before the tour commences. Following receipt of deposit customer is required to send relevant details for issuing of relevant permits.
  • Failure to send true and correct information may result in refusal of visa, or permit, and thus results in forfeit of deposit.
  • Should visa, or permit be refused through no fault of the customer, the customer shall receive a full refund minus associated banking costs.
  • In the event of personal injury, or bereavement that prevents the customer taking part on the tour, MD reserve the right to increase the deposit minus associated fees.

CANCELLATION POLICY

All cancellation notices must be received in writing and will become effective as of the date of receipt by MD. Tour refunds will be given according to the table below.

  • 6 weeks (42 days) prior to the tour customers receive a 100% refund, minus associated and unrefundable costs.
  • 20 – 41 days prior to the tour customers receive a 50% refund, minus associated and unrefundable costs.
  • 2-20 days prior to the tour customers to receive a 10% refund, minus associated and unrefundable costs.
  • Cancellations received on the day of departure are non-refundable

Note: With all refunds the company shall not be held liable for any bank, and or associated fees linked to transferring refund, with sole responsibility being borne by the customer.

  • MD may change these Terms & and Conditions at any time. MD will notify clients if changes to the booking terms and conditions are made.
  • It is the responsibility of all customers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements. As visa and health requirements are subject to change with-out notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.
  • Price quotations are subject to change without notice, until a booking has been confirmed.
  • MD fully reserves the right to change or amend all itineraries on a case by case basis depending on the situation on the ground. MD will always provide a suitable replacement for anything cancelled on an itinerary.
  • Train, and flight tickets are subject to availability. MD reserve the right to change the mode of transport depending on availability.
  • If for any reason, a client does not complete any portion of their tour or abandons their scheduled tour after departure, MD will not grant a partial refund, nor shall there be any credit given towards future travel.

VISAS

As with all travel there is always a minor chance that a visa will be refused. MD has an excellent track record for visas with a relatively insignificant amount having ever been turned down and all were with good reason.

If the customer has provided accurate information to us and their visa is refused and refunded, MD will in turn grant a full refund of any payments made to MD minus associated transfer fees and costs but will not be held responsible for any costs incurred by the customer in traveling to Beijing, Kuala Lumpur or any other location from which their tour was scheduled to depart. In the event you have intentionally misled us in an attempt to enter a country, we will retain your deposit.

FORCE MAJEURE

In the event of an uncontrollable event, such as war, revolution, and or natural disaster, the customer shall be entitled to a full refund.
What constitutes force majeure is decided solely by the company.

Note: With all refunds the company shall not be held liable for any bank, and or associated fees linked to transferring refund, with sole responsibility being borne by the customer.

TRAVEL INSURANCE

Medical treatment in many destinations is not free, and it is strongly recommended that the customer take out their own travel insurance, AND check with the issuer whether it is valid in the country of the tour. MD does not provide, nor imply provision of health/travel insurance.

LOCAL LAWS

  • Customers are required to follow local laws and regulations at all times. In the result of a breach of local law, MD will not be held in any way responsible and the customer will take responsibility for any consequences, financial or otherwise, that arise from their actions.
  • Customers are required to follow the guidance and company rules of MD at all times. MD reserves the right to expel customers from the tour who do not follow company rules, without refund.

TOUR ITINERARY

Due to the nature of travel/tourism of certain countries, itineraries do not provide or imply a guarantee of the tour’s contents. Though we will make every effort to keep itineraries as described and to find suitable replacements, the company reserves the right to make changes to the itinerary in response to unforeseeable events.

TRAVEL EXCEPTIONS

MD reserves the right in extreme cases to refuse service to anyone we deem unsuitable for one of our tours, in the event that MD deems you unsuitable prior to a tour any payment made to MD will be refunded minus associated transfer costs.

TRANSIT VISA

In the event the customer intends to travel to and from a country using a transit visa they bear full responsibility for ensuring the transit visa is organized correctly. MD will of course offer assistance in the event of issues arising with customer’s transit, but will in no case be held liable for any costs incurred in arranging customer exits.