Terms and Conditions

 

Terms and Conditions between The Monsoon Diaries LLC, henceforth called “MD,” and the customer, henceforth called the “customer.” Booking a tour with MD acknowledges customer understanding and agreement to the following terms and conditions.

 

BOOKING POLICY

  • A 15-25% deposit is due upon booking confirmation and is non-refundable. The balance of payment is due 4 weeks before the tour commences. Following receipt of deposit customer is required to send relevant details for issuing of relevant permits.
  • Failure to send true and correct information may result in refusal of visa, or permit, and thus results in forfeit of deposit.
  • Should visa, or permit be refused through no fault of the customer, the customer shall receive a full refund minus associated banking costs.
  • In the event of personal injury, or bereavement that prevents the customer taking part on the tour, MD reserve the right to increase the deposit minus associated fees.

 

CANCELLATION POLICY

All cancellation notices must be received in writing and will become effective as of the date of receipt by MD. Tour refunds will be given according to the table below.

  • 8 weeks (60 days) prior to the tour customers receive a 100% refund, minus associated and unrefundable costs.
  • 15 – 60 days prior to the tour customers receive a 50% refund, minus associated and unrefundable costs.
  • 8-14 days prior to the tour customers to receive a 10% refund, minus associated and unrefundable costs.
  • Cancellations received on the day of or within 1 week of departure are non-refundable

Note: With all refunds the company shall not be held liable for any bank, and or associated fees linked to transferring refund, with sole responsibility being borne by the customer.

  • MD may change these Terms & and Conditions at any time. MD will notify customers if changes to the booking terms and conditions are made.
  • It is the responsibility of all customers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements. As visa and health requirements are subject to change with-out notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.
  • Price quotations are subject to change without notice, until a booking has been confirmed.
  • MD fully reserves the right to change or amend all itineraries on a case by case basis depending on the situation on the ground. MD will always provide a suitable replacement for anything cancelled on an itinerary.
  • Train, and flight tickets are subject to availability. MD reserve the right to change the mode of transport depending on availability.
  • If for any reason, a client does not complete any portion of their tour or abandons their scheduled tour after departure, MD will not grant a partial refund, nor shall there be any credit given towards future travel.

 

VISAS

As with all travel there is always a minor chance that a visa will be refused. MD has an excellent track record for visas with a relatively insignificant amount having ever been turned down and all were with good reason.

If the customer has provided accurate information to us and their visa is refused and refunded, MD will in turn grant a full refund of any payments made to MD minus associated transfer fees and costs but will not be held responsible for any costs incurred by the customer in traveling to Beijing, Kuala Lumpur or any other location from which their tour was scheduled to depart. In the event you have intentionally misled us in an attempt to enter a country, we will retain your deposit.

 

FORCE MAJEURE

In the event of an uncontrollable event, such as war, revolution, and or natural disaster, the customer shall be entitled to a full refund.

What constitutes force majeure is decided solely by the company.

Note: With all refunds the company shall not be held liable for any bank, and or associated fees linked to transferring refund, with sole responsibility being borne by the customer.

 

TRAVEL INSURANCE

Medical treatment in many destinations is not free, and it is strongly recommended that the customer take out their own travel insurance, AND check with the issuer whether it is valid in the country of the tour. MD does not provide, nor imply provision of health/travel insurance.

 

LOCAL LAWS

  • Customers are required to follow local laws and regulations at all times. In the result of a breach of local law, MD will not be held in any way responsible and the customer will take responsibility for any consequences, financial or otherwise, that arise from their actions.
  • Customers are required to follow the guidance and company rules of MD at all times. MD reserves the right to expel customers from the tour who do not follow company rules, without refund.

 

TOUR ITINERARY

Due to the nature of travel/tourism of certain countries, itineraries do not provide or imply a guarantee of the tour’s contents. Though we will make every effort to keep itineraries as described and to find suitable replacements, the company reserves the right to make changes to the itinerary in response to unforeseeable events.

 

TRAVEL EXCEPTIONS

MD reserves the right in extreme cases to refuse service to anyone we deem unsuitable for one of our tours, in the event that MD deems you unsuitable prior to a tour any payment made to MD will be refunded minus associated transfer costs.

 

TRANSIT VISA

In the event the customer intends to travel to and from a country using a transit visa they bear full responsibility for ensuring the transit visa is organized correctly. MD will of course offer assistance in the event of issues arising with customer’s transit, but will in no case be held liable for any costs incurred in arranging customer exits.